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20歲女收費員被罵哭下一秒抹掉眼淚微笑服務收費站
2020-01-05 22:58  www.lianbaiwei.cn

  1月2日,浙江一位高速收費站工作人員,被司機辱罵后滿臉委屈地抹著眼淚;但看到又有車開過來時,她立刻努力控制好情緒,轉頭繼續微笑服務,網友看了這一幕紛紛表示心疼。

On january 2, a high-speed toll station worker in zhejiang, after being abused by the driver, his face was aggrieved to wipe tears; but when she saw another car coming, she immediately tried to control her mood, turned to continue smiling service, netizens saw the scene one after another expressed heartache.

  據悉,當事收費員名叫小斯,是浙江省交通集團滬杭甬公司S45義東高速福田收費所的收費員。今年只有20歲,剛剛入職2個月,1月2日是她新年第一天上班。下午4點多,小斯被班長喊過去打開車道。看到小斯紅著眼睛,班長問起緣由:“怎么哭了?”這一問,她緊繃的情緒一下子崩潰了。一邊哭得梨花帶雨,一邊告訴班長原因。

It is reported that the toll collector named Xiaosi, Zhejiang Province Transportation Group Shanghai Hangzhou-Ningbo Company S45 Yidong high-speed Futian toll collector. She's only 20, just two months into the job, and January 2 is the first day of her New Year. After 4 p.m., Xiao Si was called by the monitor to open the driveway. Seeing little Si red eyes, the monitor asked why:\" How to cry?\" The question broke her tightness. While crying pear with rain, while telling the monitor why.

  原來,從2020年元旦開始,省界收費站撤銷,全國高速公路實現聯網收費。因收費政策的調整,入口貨車必須過稱重平臺,和未安裝ETC的車輛一起通過人工混合車道領取CPC通行卡或刷CPU卡才能進入高速。

Originally, from 2020 New Year's Day, the provincial boundary toll station is revoked, the national highway realizes the network toll collection. Due to the adjustment of the toll policy, the entrance van must be over-weighed platform, together with the vehicles that have not installed etc to collect the CPC pass card or brush the CPU card through the manual mixed lane to enter the high speed.

  出口混合車道誤闖ETC車輛較多,單車操作時間延長,造成收費站進出口車道經常性短時間擁堵。為加快車輛通行速度,減少車道擁堵,小斯和同事不得不在各個收費車道間來回奔忙處理情況,包括引導車輛、亭內發卡、收費等。

There are many ECTC vehicles in the mixed lane of the exit, and the operation time of the bicycle is prolonged, which results in frequent short-time congestion in the entrance and exit lane of the toll station. To speed up traffic and reduce congestion in the lanes, mr. oss and colleagues have to rush back and forth across toll lanes, including guiding vehicles, issuing cards in kiosks, and charging fees.

  部分駕駛員不了解新的政策,排隊時間有些久,被堵得惱火了,便將不滿情緒懟向一線收費員。這一天下來,她已經記不清被辱罵了幾次。就在班長安慰小斯時,遠遠又有車輛駛了過來。雖然滿腹委屈,但她還是立刻調整了情緒,微笑著迎接下一位駕駛員。

Some drivers don't understand the new policy, queue for a long time, be blocked irritated, will be dissatisfied with the front-line toll collector. At the end of the day, she could not remember how many times she had been abused. Just as the monitor consoled Xiao Si, there were vehicles coming. Though aggrieved, she immediately adjusted her mood and smiled to meet the next driver.

  看到工作人員哭得梨花帶雨,卻又要轉頭微笑服務,有網友表示:希望過路司乘人員能夠理解高速工作人員,大家都不容易;文明社會,請保持文明言行。

Seeing the staff crying pear with rain, but also to turn to smile service, some netizens said: I hope the passerby can understand the high-speed staff, everyone is not easy; civilized society, please keep civilized words and deeds.